Orders & Returns

We want you to be completely satisfied with your purchase from Faull’s Shoes. If you have any questions about your order or need assistance with a return, please refer to the information below.

Order Processing

All orders are processed within 1-3 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping

We offer shipping across Australia and internationally. Delivery times may vary depending on your location. For more details, please visit our Shipping Policy page.

Returns & Exchanges

If you’re not entirely happy with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase.

To initiate a return, please visit our Returns Portal and follow the instructions. Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect due to an error on our part.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.

Contact Us

For any further questions regarding orders or returns, please reach out through our Contact Page.